Continuous Service Improvement Governance Group (CSIGG)

We are focused on work process improvement, particularly processes that will have a positive impact on our customers.

We have developed a governance group that will oversee a methodical, intentional process to continuously improve our processes. This effort is not just about financial processes, but how the business services of our division can be streamlined and enhanced to benefit our staff as well as the work of our faculty and the educational experience of our students.

An important part of this process is measuring how these improvements positively impact our customers. Determining what we measure, establishing the baseline values of these items, and setting goals that demonstrate improvement will be critical to developing a culture of performance metrics.

CSIGG will accept improvement project ideas from the campus community.

Suggest a future improvement project

To submit a project for consideration, please complete the CSIGG Form.

CSIGG Membership

  • Chair - John McCall, associate vice president for Accounting and Financial Services and Controller
  • Vice Chair - Jessica Kilby, assistant vice president for Operations Finance
  • Faculty Representative – Randy Birdwell, associate professor of practice, Construction Science, School of Architecture 
  • Faculty Representative – Tara Blasor, senior lecturer and assistant department head
    James Benjamin Department of Accounting, Mays School of Business
  • Assistant Dean for Finance – Joe Dillard, assistant dean for Finance, Bush School of Government and Public Service
  • Assistant Dean for Finance – Shirley Davidson, assistant dean for Finance, School of Nursing
  • Academic Business Administration Representative – Lisa Reichert, business administrator I, College of Arts & Sciences
  • Academic Business Administration Representative – Cheryl Yeager, senior business administrator I, AgriLife Research
  • Financial Management Operations Representative– Clint Merritt, executive director, Finanical Management Operations
  • Business Services Representative– Paul Barzak, director, Strategic Sourcing
  • Enrollment Services Representative – Erin Porter, director, Aggie One Stop
  • Administrative Finance Representative – Shelly Janac, financial analyst III, Budget Office
  • Administrative Finance Representative – Lisa Akin, chief operating officer, Texas A&M Engineering Experiment Station
  • Sponsored Research Services Representative – Kristi Billinger, associate vice president for Research and executive director of Sponsored Research Services
  • Student Government Representative – Ben Fisher
  • Satellite Campus Representative – Vanessa Garza, budget manager, Texas A&M University at Galveston Budget and Analysis

 Active Projects

Contract Review and Approval Process

The contract review and approval process to see how we might be able to shorten the time it takes for a contract to be finalized.

Completed Projects

Delegated Purchasing Authority

The evaluation of the current $10,000 purchasing delegation of authority limit to see if it would be appropriate to change that threshold.

Save Draft Functionality for Laserfiche Forms

The ability to save draft Laserfiche forms was made available to users on Feb. 2, 2024.