Led by Mary Kalafatis, Assistant Vice President for Business Practices.
In collaboration with stakeholders, our team engages in the review and development of effective and efficient business activities. By leveraging the knowledge, skills, and experiences of every member of the division, our combined efforts will result in:
- Improved career satisfaction and productivity,
- Increased access to and utilization of training resources and
- Increased consistency, compliance, and a reduction of risk.
Service areas:
People development
Our team will build a culture of learning and help staff become equipped with the knowledge, skills and resources they need to succeed. Our efforts will highlight, coordinate and develop training programs and tools, increase accessibility and reduce obstacles.
Process improvement
We will work closely with stakeholders to recommend beneficial system modifications and enhancements to streamline business processes. Our aim is to simplify the complex and collaborate on utilization of division resources.
We will partner with others to build capacity and help improve the way you operate, be an extra resource and lend a hand, manage a new or existing work-in-progress project to completion, explore a new idea for feasibility and/or offer recommendations and connections.
Performance assurance
We can provide objective assurance and advisory services designed to add value, ensure compliance and foster an effective internal control environment. In this capacity our team will work to assess compliance with policies and practices, and analyze a question, issue, or initiative.