TAMU > Finance > FMO > Sales & Receivables > iPayment Troubleshooting
iPayment Troubleshooting
I keep getting an error message. What should I do?
Many of the errors that occur with iPayments are due to the version of Java running on the workstation. Java error messages range from ‘No ADK Applet’ to several versions of ‘InvocationTargetException:netscape.javascript.JSEexecption: Failure to evaluate.’ Please make sure the workstation is running the recommended workstation requirements.
If the workstation is running the recommended requirements, please visit iPayment Solutions and download the instructions and file updates. Core Business Technologies has created these files and instructions as a possible solution to the problems with Java. Please follow the instructions completely.
Please note that while this solution has worked for many workstations, it has not worked for all.
If the error continues after following these instructions, please contact Sales & Receivables.
iPayments locks up after I process tender. What should I do?
Please make sure the workstation is running the recommended workstation requirements.
If the workstation is running the recommended requirements, please visit iPayment Solutions and download the instructions and file updates. Core Business Technologies has created these files and instructions as a possible solution to the problems with Java. Please follow the instructions completely.
Please note that while this solution has worked for many workstations, it has not worked for all.
If the error continues after following these instructions, please contact Sales & Receivables.
iPayments shuts down my browser when I try to log in. What should I do?
Please make sure the workstation is running the recommended workstation requirements.
If the workstation is running the recommended requirements, please visit iPayment Solutions and download the instructions and file updates. Core Business Technologies has created these files and instructions as a possible solution to the problems with Java. Please follow the instructions completely.
If the browser still shuts down after following these instructions, unregister the Epson printer. To unregister the Epson Printer, copy and paste the following text into a Notepad document and save it as UnregisterEpson.bat. Once saved, close the document and double click it to run it.
@echo off
REM this will unregister the Epson Active X module
cd C:\Epson Printer Files\
regsvr32 /u EpsonModuleActiveX.ocx
Please note that while this solution has worked for many workstations, it has not worked for all.
If the error continues after following these instructions, please contact Sales & Receivables.
iPayments will not let me balance the payfile. What should I do?
There are several possibilities as to why iPayments will not allow a payfile to balance. Please make sure the amount of the deposit and the amount stated in the transactions match. If a transaction needs to be voided, please visit How do I Void or Edit transactions in iPayment?
If the workstation has experienced system errors due to Java, it may be that a transaction is still ‘Active’ in the payfile. iPayments should give the error message ‘Unable to Balance file. File still Active by User’ and it should provide the user name that has the active file. That user will have to log into the system to complete the transaction. In most cases the ‘Receipt List’ button needs to be selected.
If the person with the active file is unavailable to close the file, please contact Sales & Receivables.
iPayments will not let me print my receipt. What should I do?
The print option portion of iPayments pulls to the system as a Pop-up. Please make sure that Pop-ups are allowed and not blocked on the workstation.
None of the solutions helped resolve my errors. What should I do?
Please contact Sales & Receivables for assistance.